Feedback System For Employees
The main source for organization\'s competitive advantage are talented employees. Retaining these kind of employees is very difficult. According to the research around 65-70% of employees are satisfied with their job but they feel they are not valued by their co-workers.
In order to retain such employees, some progressive organizations have start using employee feedback system. This system is two ways communication and a series of internal communication initiatives, this help the organization understand the pulse of organization.
An essential employees feedback system combine employees surveys and ongoing employees feedback like broadcasting management, exit interview and post termination surveys. Always remember system which is used independently will never produce a positive result.
Employee survey
In this process feedback of the employees are collected periodically. This surveys provides an idea about the main issues in an organization. Time gap should not be there between data collection and the analysis.
In some company the annual result of employees survey shocked the management when their career management of their company achieved low scores. Than employees felt that this activities had not been given enough attention, especially at the time when company is going through changes. Then the management made a powerful and visible efforts to boost the career management and achieve high scores.
Ongoing feedback
Obtaining ongoing feedback from the front line employees is very important for effective communication system. Ongoing feedback assures that that there are no misconception between the employees and what the management think about their employees.
If ongoing feedback is designed in well mannered, then is proves easy and safe for employees to use it. Also it becomes very easy to remember, tool-free number, on which we can call anytime and messages can be recorded for their management. There is a option for employees that they can leave their name and request to reply back.
This system also comes under management broadcasts, in which senior management record all the messages on toll-free number so the the employees can listen and reply back to them, and in pulse survey, where they record question for the employees to response. The feedback and comments on the content as well as recommendation are given month wise and tool of management become more effective.
Exit interviews
Exit interview process is the third important components of an effective employee communication system. The motto behind behind the exit interview and survey process is not only to get the feedback from the current employees but also to to show that employees opinions are valuable. Instead of written surveys face to face communication between the current employees and his managers or HR executive.
A program of employee communication is a competitive edge for recruitment and retention. This give many options to the management to select from, to convince their employees that they are really listening and responding and finally result in improving organizational effectiveness.
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